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Frequently Asked QuestionsQ. What can I do if my long distance service has been switched without my permission? A. First, contact your local phone company to have it switched back. Also, have them put a PIC freeze on the line. Then, contact the FCC and report what happened. The practice of switching your long distance service without your consent is called slamming and it is illegal. The company who switched your service may be subject to fines of up to $10,000! Q. How long will it take to switch my long distance service over to one of your discount long distance services? A. It generally takes anywhere from 5 to 10 business days to switch long distance providers. Q. What is a casual calling rate? A. The rate you will receive if you call and order long distance directly from the long distance company, it is the highest rate they offer! Q. What is a PIC freeze? A. When you request that your local phone company freeze your long distance service. Q. Can I switch long distance providers if there is a PIC freeze on my line? A. Yes, but you will need to give the carrier code or PIC code to your local phone company.
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